General
- Do I need to be a programmer to set up Zoho Checkout?
- What is the difference between Zoho Billing and Zoho Checkout?
- How secure are my payment pages?
- How many payment pages can I add in Zoho Checkout?
- How many payments/transactions are supported in the free plan?
- How do I make changes to my organization details (name, address, timezone, date format etc.,) in Zoho Checkout?
- How do I upload/change my organization logo?
- Can I change my invoice prefix, next number and thank you notes?
- How do I add users to my Zoho Checkout organization?
- How many users can I add to my organization?
- How do I mark a user as a primary contact?
- How do I delete users or mark them as inactive?
- How do I back up my data in Zoho Checkout?
- What is the difference between a trial, free and test organization?
- Why am I getting error 107410?
- How can I downgrade my plan in Zoho Checkout?
Payment Pages
General
- How do I create and set up a payment page in Zoho Checkout?
- Can my customers enter the payment amount during checkout?
- What are the various payment frequencies available?
- How do I set up the billing details for my recurring payment page?
- What does the customer see after they complete the payment process?
- Can I make changes to my payment page once it is created and saved?
- How do I preview my payment page before making it live?
- Where can I share my live pages and start accepting payments?
- I want to let my customers decide the amount during checkout, and also provide a suggestion for the amount. How do I do this?
- What are the possible errors my customers could face while using a payment page created using Zoho Checkout?
Pre-filled Hosted Payment Pages
- How is a pre-filled hosted payment page useful?
- How to set up a pre-filled hosted payment page?
- What parameters are used for pre-filling payment pages?
- How to append parameters to your payment page’s URL?
- How to append multiple parameters to your payment page’s URL?
- How to pre-fill a default amount for your payment page?
- How to pre-fill custom fields in your payment page’s URL?
Payments
- What are the different payment statuses and what do they signify?
- Can my customers make payments using their mobile devices?
- How do I issue a refund?
- How do I filter my payment list?
Recurring Payments
- What are the different recurring payment statuses and what do they signify?
- What happens when a recurring payment fails?
- How do I filter my recurring payment list?
- How do I cancel a recurring payment?
- How do I change the renewal date for a recurring payment?
Coupons
- Does Zoho Checkout support discount coupons?
- What are the types of coupons I can create?
- How do I enable coupons on my payment page?
Page Customization
- Does Zoho Checkout support page templates, and can they be customized?
- How do I change my page’s background color or add a background image?
- Can I display my business logo on my payment pages?
- How do I rename the labels and fields on my payment page?
- Can I add billing and shipping address fields to my payment page?
- Can my customers copy the Billing Address fields to the Card Address?
Analytics
- What kind of reports does Zoho Checkout provide?
- What are ‘lost opportunities’?
- How do I generate customized reports in Zoho Checkout for a particular payment page and/or duration?
- How do I export my different payment reports in Zoho Checkout?
Payment Gateways
Stripe
- How do I set up and configure Stripe with Zoho Checkout?
- What are the countries that support Stripe?
- What cards does Stripe support and what is the per transaction fee?
Razorpay
- Why should I configure webhooks for Razorpay?
- How do I create and set up a Razorpay account?
- How do I connect Zoho Checkout with Razorpay?
- How does the Zoho Checkout - Razorpay integration work?
- What is the per transaction fee?
- Does Razorpay support auto-charge and will my customers be prompted for OTP in case of recurring payments?
- Does Razorpay support international credit cards and what currencies can be processed?
- What are the payment modes that are supported by Razorpay?
- What is the Razorpay Merchant ID and how do I generate it?
- What are the Razorpay API Key and Key ID credentials and how do I generate them?
- How can I update my Razorpay account credentials?
- Is it legal to charge my customers without asking OTP? How does this system work?
- Who should I contact with questions about Razorpay integration: Zoho Checkout or Razorpay?
PayPal
- How do I set up and configure PayPal with Zoho Checkout?
- What is the difference between the Standard and Business options in PayPal?
- My customers are facing problems while trying to make a payment using PayPal Business. What should I do?
- What are the countries that support PayPal?
Payflow Pro
- How do I set up and configure Payflow Pro with Zoho Checkout?
- What are the countries that support Payflow Pro?
Payments Pro
- How do I set up and configure Payments Pro with Zoho Checkout?
- What are the countries that support Payments Pro?
Authorize.Net
- How do I set up and configure Authorize.Net with Zoho Checkout?
- What are the available pricing plans and merchant transaction costs associated with Authorize.Net?
- What are the countries that support Authorize.Net?
CSG Forte
- How do I set up and configure CSG Forte with Zoho Checkout?
- What are the available pricing plans and merchant transaction costs associated with CSG Forte?
- What are the countries that support CSG Forte?
2Checkout
- How do I set up and configure 2Checkout in Zoho Checkout?
- How can I create a user who has API access?
- What are the countries that support 2Checkout?
- What types of cards does 2Checkout accept?
PayTabs
- What is PayTabs?
- What are the supported payment methods and transaction fees?
- How do I integrate PayTabs with Zoho Checkout?
Paytm
- How do I integrate Zoho Checkout with Paytm?
- What are the countries and currencies supported by Paytm?
- What payment methods does Paytm support and what are its transaction fees?
Mercado Pago
- What is Mercado Pago and how do I integrate it with Zoho Checkout?
- What are the supported countries and currencies?
- What are payment methods supported by Mercado Pago?
- Is there a transaction fee for collecting payments through Mercado Pago?
- Why do I keep getting the error “You can’t pay yourself”?
Safaricom M-PESA
- Can I integrate Safaricom M-PESA with Zoho Checkout?
- How to generate app credentials in Daraja 2.0?
- How do I set up the M-PESA integration?
- How does the M-PESA - Zoho Checkout integration work?
- How do I update my Safaricom M-PESA account credentials?
- How do I remove my M-PESA integration?
Integrations
MailChimp
- How do I configure MailChimp inside Zoho Checkout?
- How do I associate a MailChimp mailing list with a payment page inside Zoho Checkout?
- How do I remove an existing mailing list from my payment page and add a new one?
- How do I remove the MailChimp integration from Zoho Checkout?
Zoho Books
- How do I set up the Zoho Books - Zoho Checkout integration?
- How do I select taxes on my payment pages in Zoho Checkout?
- Will my paying customers from Zoho Checkout be automatically added in Zoho Books as contacts?
- How do I choose an account from the chart of accounts on my payment pages?
- Will the transactions made via Zoho Checkout be automatically reflected in the payment gateway’s clearing account in Zoho Books?
Zoho Campaigns
- How do I configure Zoho Campaigns inside Zoho Checkout?
- How do I associate a Zoho Campaigns mailing list with a payment page inside Zoho Checkout?
- How do I remove an existing Zoho Campaigns mailing list from my payment page and add a new one?
- How do I remove the Zoho Campaigns integration from Zoho Checkout?
Zoho Cliq
- How do I set up the Zoho Checkout - Zoho Cliq integration?
- Will I get notified in my Zoho Cliq channel when I receive payments via Zoho Checkout’s payment pages?
Slack
- How do I set up the Zoho Checkout - Slack integration?
- Will I get notified in my Slack channel when I receive payments via Zoho Checkout’s payment pages?
GST Settings
- What is GST and how will the taxation structure change for Indian businesses?
- How do I enable and configure GST settings in Zoho Checkout?
- How do I add taxes and configure my default tax preferences?
- How do I add tax exemptions, if any?
- How do I add the HSN/SAC code of the good/service I’m selling on my payment pages?
- Can I record my customer’s GSTIN from the payment page?
- Is recording my customer’s billing or shipping address mandatory on the payment page for tax calculation?
- How do I change/update my existing subscriber’s GSTIN?